Insight Report 13 minutes PremiumHow Are US Home and Home-Improvement Retailers Handling Returns? Coresight Research March 9, 2021 What's InsideHandling product returns is an ongoing challenge for home and home-improvement, with new considerations as e-commerce sales in the sector accelerate. We discuss seven measures that US home and home-improvement retailers use to manage their returns processes, including updates in light of increased e-commerce demand. We include examples from retailers including Home Depot, IKEA, Macy’s, Wayfair and Williams-Sonoma and innovators such as Position Imaging and Newmine. Click here to read more about US home and home-improvement retail. To read about US furniture and home furnishing e-commerce, click here. CONTENTS What’s the Story? Why It Matters Growing E-Commerce Sales Accentuate Returns Challenges The Returns Challenge: In Detail Clearly Defined Return Policies Store Returns Services for Online Purchases Partnerships with Specialists “Returnless” Refunds Refund Now, Return Later Services Investment in AI, AR and VR Consolidating Return Shipments What We Think Already a subscriber? Log in You are currently viewing a preview of this report. Please select an access option to view the full report. Hide Options - Show Options + Get unlimited access to all our research with one of our subscription plans. View Subscription Plans or Contact us to purchase this report. Contact us ✕ This document was generated for Other research you may be interested in: The Generative AI Playbook: Six Quick Wins Presented at the AI Summit New York 20231Q23 US Retail Inventory Tracker: Inventory Turnover Ratios Further Improve for Many RetailersSeasonal Shopping, 2Q24—Expectations for Memorial Day, Mother’s Day, Father’s Day and Holiday 2024: US Consumer Survey Insights ExtraInnovator Profile: bops—Enhancing Retail Efficiency Through Collaborative Inventory Intelligence
