Insight Report“Customer Experience Is the New Battleground” and Other Top Takeaways from the Asian E-Tailing Summit 2018 Coresight Research December 11, 2018 Executive Summary Hong Kong provides a highly favorable environment for e-tailers. E-commerce has pivoted from a website focus to a mobile focus and e-tailers are now striving to offer a better customer experience. E-tailers are increasingly employing artificial intelligence (AI) to leverage the benefits it provides. Mobile wallets that offer payment security are key to delivering a superior customer experience. Already a subscriber? Log in You are currently viewing a preview of this report. Please select an access option to view the full report. Hide Options - Show Options + Get unlimited access to all our research with one of our subscription plans. View Subscription Plans or Contact us to purchase this report. Contact us ✕ This document was generated for Other research you may be interested in: AI in Retail: What’s Now and What’s Next—Premium Subscriber Call, November 2025Earnings Insights 4Q24, Week 2: Columbia Sportswear, Mondelēz and Tapestry See Sales Growth; Clorox, Estée Lauder and PepsiCo Report DeclinesAnalyst Corner: UK Retail Crime Soars—Visibly Reflected in Stores, with John MercerBlack Friday 2025 Around the World: Global Retail Observations
