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Customer Engagement – An Omnichannel Perspective

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Executive Summary

FUNG BUSINESS INTELLIGENCE CENTRE (FBIC)

  • Established in 2000 and headquartered in Hong Kong
  • FBIC (formerly known as the Li & Fung Research Centre) has served as the knowledge bank and think tank for the Fung Group
  • New York–based Global Retail & Technology research team follows broader retail and technology trends

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