Executive Summary

On August 27, Cisco announced its intention to acquire cloud data-analytics company CloudCherry for an undisclosed figure. The acquisition is expected to close during Cisco’s fiscal 1Q20, which ends in October.

• CloudCherry provides predictive analytics, rich customer journey mapping and sophisticated survey capabilities to contact centers operating in the cloud or on-premises.
• The acquisition would provide cloud-based predictive analytics to Cisco’s technology offering for call centers, which should enable the company to offer better service and enhance its customer experience.