Instilling loyalty presents challenges in an age of unparalleled consumer choice. Consumers are highly aware of their options, and the desire for novelty runs contrary to sticking with the tried-and-true. In this session, we’ll hear from three industry leaders about the tactics and technologies that have helped their companies keep consumers coming back.

Session 2, Track 2


Ken Fenyo, Moderator

President, Research and Advisory

Coresight Research

Andrea Moore

SVP Digital, E-Commerce and Consumer Insights

NEST New York

Neil Callahan



John Mandell

SVP, Global Membership and Commerce