Fast and easy product returns have become a staple of e-commerce: But what is the cost to our planet? Each return leaves a trail of carbon emissions while billions of pounds of returned products and packaging waste are filling up landfills. As businesses look for cost-effective opportunities to address their contributions to climate change, returns reduction provides multiple avenues for retailers to both support sustainability initiatives as well as recoup lost revenue.
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Deborah Weinswig – CEO & Founder, Coresight Research
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