Returns represented 16.6% of total US retail sales in 2021, up 50% annually, directly impacting profitability, customer loyalty, and retailer sustainability.

On Wednesday, March 16, at 11:00 am ET, join Deborah Weinswig, CEO & Founder of Coresight Research, and Matthew Laukaitis, EVP/Global GM, Consumer Industries at SAP, as they discuss the benefits of a comprehensive, AI-based returns solution and explore:

1. How returns will become an ever-greater challenge for retailers due to rapidly growing e-commerce sales
2. Why return polices strongly influence where consumers shop and consumer loyalty
3. How proper associate training on returns can reduce cost and environmental impact
4. How to analyze data from returns to improve product design and marketing


Deborah Weinswig

CEO and Founder

Coresight Research

Matthew Laukaitis

EVP/Global GM, Consumer Industries