What’s the truth behind the shift in consumer behavior? How will it affect the holiday shopping season?

Over half of customers stopped doing business with companies during the pandemic as a result of their communications. Reasons included: long wait times, inaccurate inventory, and competitors providing a better customer experience.

In addition, due to increased online shopping, consumer expectations have shifted. Join the retail executives who have been there—as they share their advice and real-world strategies to:

  • Improve sales conversions by personalizing customer interactions on their channel of choice
  • Debunk complexities around automated interactions implementations across digital channels
  • Realize savings through right-channeling communications


Deborah Weinswig

CEO & Founder

Coresight Research

Renee Harwood-Souza

Retail Industry Principal


Joanna Palmer

CX Client Principal