Redefining Retail Operations: Self-Service Technologies in Focus

Redefining Retail Operations: Self-Service Technologies in Focus

Presented by Coresight Research, in collaboration with Zebra Technologies and Elo Touch Solutions

Self-service point-of-sale technology is reshaping physical retail operations. Join senior leaders from Coresight, Zebra Technologies, and Elo Touch Solutions for a data-driven webinar examining how retailers are deploying self-service innovation — and what it means for store productivity, customer experience, and long-term operational strategy.

Date and Time

Thursday, April 30, 2026 11:00 AM – 12:00 PM ET

Key Discussion Points

In this webinar, speakers will examine:

• Self-service POS as a strategic priority — How retailers are prioritizing investment across self-checkout, kiosks, and mobile-enabled solutions, and what is driving those decisions
• Shopper experience transformation — How self-service POS extends beyond checkout into product discovery, customer engagement, and personalization
• Impact on store operations — How self-service solutions reduce congestion, improve labor efficiency, and enhance transaction throughput
• Technology and implementation considerations — Key capabilities, platform requirements, and integration factors critical for successful deployment
• Industry outlook — How self-service POS will evolve as part of the broader in-store technology ecosystem

Overview

Physical retail is under sustained pressure from rising labor costs, shifting consumer expectations, and increasing operational complexity—driving a fundamental rethink of in-store technology. Retail leaders must balance delivering seamless customer experiences with improving efficiency, and this session provides a data-driven perspective on how self-service POS solutions are delivering measurable impact today while positioning retailers for the next phase of in-store innovation.

Self-service solutions — spanning self-checkout, kiosks, mobile-enabled POS, and scan-and-go — are increasingly central to how leading retailers are managing these challenges. Success depends on selecting the right technologies, executing integration effectively, and planning for long-term scale.

Drawing on proprietary survey data and cross-industry expertise, this webinar brings together executive leaders from Coresight, Zebra Technologies, and Elo Touch Solutions to assess the current landscape of self-service POS and its implications for the future of in-store retail.