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Event Presentations

Decoding the Consumer: The New Science of Customer Behavior (Vision Monday Global Leadership Summit)

Coresight Research

Key Points

This presentation was given at the Vision Monday (VM) 2019 Global Leadership Summit, which brings together senior industry executives, optical retailers, leading eyecare professionals, suppliers and key opinion leaders from the worldwide optical industry. It discusses retail trends in 2019, including physical retail and retail technology, in the US and Asia.

Topics include:

  • Solid holiday sales, but store closures and bankruptcies continue
  • Retailers need to offer spectacular experiences and boundaryless retail
  • Retailers are embracing technology trends, such as AI, data models and IoT

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