Event Coverage 4 minutesRegister for Free AccessLuxeCX/AMCX Conference 2019: Luxury Brands and the Customer Experience in the Digital Age Coresight Research October 3, 2019 Executive SummaryOn September 25, 2019, Coresight Research attended LuxeCX/AMCX: The Role of Customer Experience in Business, a conference on the luxury business, hosted in New York City. Luxury brands and retailers, service providers and researchers discussed the role of customer service as a key determinant for consumers when making shopping and buying decisions. Key insights include: As new upstart brands go after luxury stalwarts, the latter should leverage their heritage, product and service to differentiate as true luxury. Customer feedback, often captured on social media, is essential to understand what is working with your customer. High-quality data makes a difference: Luxury brands need tools to interpret the data. Post-purchase consumer perceptions are more important than pre-purchase perception. Please Login to read the full report. Not a member? Register for a free user account. This document was generated for Other research you may be interested in: China Consumer Tracker: Avoidance Falls Across the BoardCountdown to China’s Singles’ Day 2023: Three Months To Go—Livestreaming Trends That Brands Must KnowThe 50+ Woman: What She Needs from the Beauty and Wellness IndustryConsumers Cut Back Amid Inflation Concerns: US Consumer Survey Insights