Retail Shrink and ORC: Losing Inventory, Losing Customers—US Consumers’ Response to Theft

What's Inside

Continuing our regular series on retail shrink and organized retail crime (ORC), we focus this month on US consumers’ response to theft. Plus, dive into recent developments on shrink from the US and the UK, as well as recent earnings commentary from major US retailers.

Data in this research report include:

• Proprietary survey findings—US consumers’ perceptions of and responses to shoplifting and theft-prevention measures

Companies mentioned in this report include: Dick’s Sporting Goods, Dollar General, Dollar Tree, Five Below, The Home Depot, Kroger, Lowe’s, The TJX Companies, Ulta Beauty

Other relevant research:

• Read the previous report in the Retail Shrink and ORC
• RetailTech: Leading-Edge Loss Prevention—Tackling Theft and Fraud Through RFID, Video Surveillance and More—a free report, sponsored by Sensormatic
• Retail Challenges Drive Edge Technology Investment—a free report, sponsored by VMware
• Retail-Tech Landscape: Loss Prevention