What's Inside

Payment authorization failures are something that merchants can no longer neglect, with the Covid-19 pandemic having accelerated US consumers’ shift to e-commerce and use of credit card payments for online purchases. We analyze the findings of a June 2021 Coresight Research survey of North American retailers with significant US sales volumes to provide insights into the following:

• The lost revenue opportunity and negative impacts of authorization failures
• How merchants perceive payment authorization failures
• What merchants are doing to solve for authorization failures
• How merchants can optimize and improve the process moving forward—and so recoup lost revenue

This free report is sponsored by e-commerce solutions provider Riskified.

This report forms part of our Innovator Intelligence series, which focuses on emerging technologies that are disrupting traditional retail and fueling innovation across the retail value chain. Click here to read more coverage of retail innovators.

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Contents (Click to navigate)

Why It Matters

Solving for Payment Authorization Failures: In Detail

The Payment Authorization Process and Reasons for Failures

The Current State of Payment Authorization Failures: Four Key Insights

The Path Forward: How Merchants Can Better Handle Payment Authorization Failures

What We Think

Survey Methodology