What's Inside

The World Health Organization recently announced it believed the coronavirus outbreak had peaked in China. But with tens of thousands still sick, people continue to avoid public places—even work. The result has been a boom in online services of all kinds:

• Platforms are offering online consultations with doctors for people who want to avoid hospitals (where most people in China would go for ordinary care).
• Online platforms are delivering exercise classes to people’s homes.
• Online work collaboration tools are booming as people work remotely.

Will this trend create permanent consumer behavior changes or will all return to normal once the outbreak is over? This report looks at what is trending and the prospects for long-term change.

Click here to view Coresight Research’s ongoing coverage of the coronavirus outbreak.