Not Your Regular Mall-Based Stores: Part Three—Solving for Online Fulfillment Challenges

What's Inside

This report is the final installment of a three-part series entitled Not Your Regular Mall-Based Stores, in which Coresight Research and Fillogic explore new strategies for retailers to fulfill online orders using their mall-based stores.

We discuss the key challenges that retailers face in offering multiple online fulfillment options—across the enterprise and store levels, in managing product returns and in implementing the ship-from-store (SFS) model—and how mall-based retailers can tackle these challenges by partnering with third-party logistics service providers.

We leverage findings from a June 2021 Coresight Research survey of 150 executives at US mall-based retailers.

Read the first two reports in this series:

1  Not Your Regular Mall-Based Stores: Part One–Ship from Store Presents a Profitable Online Order-Fulfillment Opportunity

2  Not Your Regular Mall-Based Stores: Part Two—Reducing Retailers’ Last-Mile Delivery Expenses

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Contents (Click to navigate)

Coresight Research x Fillogic: Not Your Regular Mall-Based Stores–Part Three

Solving for Online Fulfillment Challenges: In Detail

How Can Partnerships with Third-Party Logistics Providers Help?

Product Returns

The SFS Model

What We Think