Event CoverageInsights from the Second Alibaba ONE Business Conference: Customer Acquisition, Product Innovation and Organization Digitalization Coresight Research December 20, 2019 Executive SummaryThe Coresight Research team was in Hangzhou on December 18 for the second Alibaba ONE Business Conference. Here’s what we heard from Alibaba and other companies: There is no division between online and offline, according to Daniel Zhang, Executive Chairman and CEO of Alibaba Group: Digitalization helps businesses connect the two channels to better serve consumers. Alibaba’s innovative digital ecosystems help businesses acquire new customers. Tmall Intelligence Center (TMIC), Tmall’s dedicated research and development arm, helps brands and retailers launch new products to stay competitive. Alibaba’s workplace app, Ding Talk, aims to help businesses digitalize business operations to improve efficiency. Please Login to read the full report. Not a member? To access this content for free, register for a free account. This document was generated for Other research you may be interested in: New Tariffs, New Challenges: How US Trade Policies Could Impact Prices and ProfitsWeekly UK Store Openings and Closures Tracker 2025, Week 44: Shoe Zone Closes StoresNRF 2025: Retail’s Big Show—Top 10 Tech Themes, from Computer Vision and RFID to AI-Powered Associate DevicesJuly 2025 US Retail Sales Outlook: Projecting 3+% Growth To Continue Amid Mixed Economic Signals
