Insight Report“Customer Experience Is the New Battleground” and Other Top Takeaways from the Asian E-Tailing Summit 2018 Coresight Research December 11, 2018 Executive Summary Hong Kong provides a highly favorable environment for e-tailers. E-commerce has pivoted from a website focus to a mobile focus and e-tailers are now striving to offer a better customer experience. E-tailers are increasingly employing artificial intelligence (AI) to leverage the benefits it provides. Mobile wallets that offer payment security are key to delivering a superior customer experience. Already a subscriber? Log in You are currently viewing a preview of this report. Please select an access option to view the full report. Hide Options - Show Options + Get unlimited access to all our research with one of our subscription plans. View Subscription Plans or Contact us to purchase this report. Contact us ✕ This document was generated for Other research you may be interested in: US Retail in the Rest of 2025: Normalized Demand and Leaner Inventories Ahead of a High-Stakes Holiday SeasonWeekly UK Store Openings and Closures Tracker 2025, Week 35: Marks & Spencer and New Look To Close StoresAnalyst Corner: Singles’ Day 2025 Trends See AI Move Center Stage, with John MercerConnected TV’s Opportunities and Growing Pains: 10 Insights from CTV Connect 2025
