Deep DiveCoresight Matrix: AI Software for Communication Coresight Research February 25, 2020 Reasons to ReadAs the pace of innovation increases exponentially, retail technology companies are developing powerful new machine learning-powered artificial intelligence solutions that can put new tools into the hands of retailers—and their customers. This report looks at how companies are deploying technology that can: Transcribe speech to text, translate language, create text classification models, offer personality insights and even analyze a callers tone of voice Deploy automated customer care platforms that can solve 70% of inquiries, no human involvement required. Deploy bots onto messaging apps such as Facebook Messenger and WhatsApp. Already a subscriber? Log in You are currently viewing a preview of this report. Please select an access option to view the full report. Hide Options - Show Options + Get unlimited access to all our research with one of our subscription plans. View Subscription Plans or Contact us to purchase this report. Contact us ✕ This document was generated for Other research you may be interested in: Analyst Corner: Agentic Commerce Is Progressing at Warp Speed, with John HarmonHigh-Income Consumers’ Sentiment Soars Ahead; Plus, Home and Home-Improvement Shopping in Focus: US Consumer Survey InsightsMass Merchandiser and Warehouse Club Shopping in Focus—Walmart Leads; High Purchase Rates for Daily Essentials: US Consumer Survey InsightsFive Ways AI Is Being Used in Grocery and Mass Retailing—and What’s Next
