What's Inside

Returns are a significant and growing issue for retailers, substantially impacting revenues and costs, customer satisfaction and loyalty, as well as sustainability. We analyze the returns challenge in US retail and explore how retailers can best handle and mitigate returns.

In this report, our analysis and insights cover the following:

• Holiday returns rates
• Shopper behavior and loyalty
• Sustainability implications
• Retailers’ options to handle returns—including pre- and post-purchase activities

We also discuss the SAP Intelligent Returns Management Platform, which uses data to recommend returns options for consumers that optimize the customer experience while minimizing value leakage for retailers, providing end-to-end visibility into the returns process.

This free report is sponsored by SAP, a global leader in enterprise application software.

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