Executive Summary

On April 12, Nordstrom opened its first department store in New York City, a Men’s Store on West 57th Street in Manhattan.

• The Nordstrom Men’s Store spans three floors and 46,000 square feet, with 41,000 square feet devoted to retail.
• The store offers shoppers convenience and pampering through perks such as round-the-clock concierge service; buy-online, pick-up-in-store service; pre-reserve service for items shoppers want to try on in-store; and outlets serving coffee and cocktails.
• The New York City store focuses on customer service and sales associate support. Many members of the staff, which spent eight weeks training together, hail from various other Nordstrom locations around the country.