Executive Summary

The Coresight Research team attended the ICSC New York Deal Making 2019 on December 10–12.

These are our key insights from the event:

• Current trends in the marketplace reflect a reinvention of retail—not an apocalypse. Pop-ups are emerging as the greatest innovation in the use of physical space to engage with consumers, and digitally native companies are using this format to extend their presence to offline retail.
• Omnichannel shoppers are more active shoppers.
• Today’s consumer demands inclusivity, discovery, convenience and experience.
• Sustainability is being woven through the entire retail experience and is also driving employee retention.
• The availability of technologies has compelled retailers to undertake a paradigm shift from a profits-first approach to a consumer-centric operational model.