What's Inside

Coresight Research launched its proprietary BEST framework in 2019, helping retailers rethink their approach to physical retail via brand building, experiences, services and technology integration. Now, we relaunch our BEST framework to provide all players with a model through which they can achieve retail excellence by taking a consumer-centric approach to online and in-store retail.

In this report, we explore each aspect of the framework, with our insights supported by analysis of proprietary US consumer survey findings.

Our BEST framework is in line with Coresight Research’s RESET framework for change. That framework provides retailers with a model for adapting to a new world marked by consumer-centricity in 2022 and beyond.

Non-subscribers can access a free graphic summarizing our BEST framework here.