Store of the Future: Unlocking Performance Through Innovation

This video presents highlights from our latest research report on how leading retailers are building the “store of the future” to unlock performance through innovation.

How are operational inefficiencies impacting revenue, profitability, and customer loyalty?

How can technologies such as AI, automation, and real-time analytics help retailers enhance performance?

We analyze survey findings and outline key strategies to help retailers optimize in-store execution across four critical areas: unified commerce, shopper experience, store productivity, and staff efficiency.

Key insights include:

1. Most retailers face major inefficiencies—especially in inventory and demand forecasting.
2. The majority are actively investing in advanced technologies to improve operations.
3. High costs and integration complexity underline the need for a phased, strategic approach to adoption.

The full report is produced and made available to non-subscribers of Coresight Research in partnership with Tech Mahindra, an IT services and consulting firm.