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The Future of Digital Retail

• Anticipating future trends and developments
• Plan for future value and avoid obsolescence
– What problem are you trying to solve?
– How will the solution be used?
– How robust does it need to be?
• Ensure flexibility to manage changing formats and deployment patterns

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Disruptors – Physical and Digital

– CVS Health: 37% of 2014 capex was on technology and
other corporate initiatives
– Nordstrom: 35% of 2014 capex; plans to spend $4.3 billion
(5% of sales) over next five years
– Walmart: 29% of 2014 US capex; spending “$1.2–$1.5
billion in e-commerce websites and mobile commerce
applications”
– Home Depot: “Tilting investments towards interconnected
retail and technology

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