Deep Dive 29 minutes PremiumDeep Dive: The Future Customer Experience – AI and IoT in Retail Coresight Research October 28, 2017 Executive SummaryMany retailers are struggling to devise the perfect cross-channel experience for their customers—one that takes advantage of digitalization to provide targeted, just-in-time product or service information in an effective and seamless way. The key internal capabilities needed to ensure a successful digital shopping experience are personalization, automation and the unique identification of the customer across shopping channels. In this report, we: Discuss how artificial intelligence (AI) is changing the way retailers operate by enabling them to analyze customer data in order to improve interactions with shoppers and predict demand for better inventory management. Outline the applications of Internet of Things (IoT) technology for retailers and the advantages of adopting such technology in brick-and-mortar stores. Illustrate how major industry players are adopting AI and IoT technologies to offer data-driven personalization and customer service and improve their physical stores. This report is for paying subscribers only. Already a paying subscriber? Please log in to see the entire report.If you wish to learn more about our subscription plans and become a paying subscriber, click here. This document was generated for Other research you may be interested in: Surprisingly Strong In-Store Shopping Accompanies Prime Day Week: US Consumer Tracker 2023, Week 30Earnings Insights 2Q23, Week 3: Alibaba Reports Double-Digit Growth; Capri Holdings, Hanesbrands, Qurate Retail and Under Armour See Sales DeclineUS Consumer Tracker: Shoppers Weigh Holiday Needs Against Health and Weather ConcernsTech Talk from Shoptalk US and Shoptalk Europe: Five Trending Themes, Emphasis on Generative AI