On October 16 at the China Retail 2019 event, Coresight Research attended a research-sharing session, which focused on the latest retail trends and consumer shopping behaviors in China. We summarize the key insights from the session.
“Unstaffed” is a new store format that has emerged in recent years around the globe. In this report, we look at the development of this concept and associated technologies, as well as the challenges that unstaffed stores present to retailers.
Quinyx is a workforce management (WFM) software-as-a-service (SaaS) provider that offers artificial intelligence (AI)-driven scheduling, staffing, time reporting, communication and task management all in one place.
On September 25, 2019, Coresight Research attended LuxeCX/AMCX: The Role of Customer Experience in Business, a conference on the luxury business, hosted in New York City. Luxury brands and retailers, service providers and researchers discussed the role of customer service as a key determinant for consumers when making shopping and buying decisions.
5G promises many benefits, including lower latency, higher reliability and greater energy efficiency than previous generations, enabling faster data transfer for improved efficiency and a better customer experience.
In this report, we look at the growth of alternative payment methods, specifically the “buy now, pay later” trend – and what changing consumer preferences tell us about the future of the digital payments space.
The Coresight Research team attended the Taobao Maker Festival 2019 in Hangzhou, China, on September 12. Alibaba’s Taobao Maker Festival, first launched in 2016, celebrates the “maker spirit” of Chinese merchants and designers, and how that spirit is resonating among China’s young generation (millennials and Gen Zers).
Gamification in supply chain and inventory management training can motivate employees. To be effective, gamification training programs should be well designed, have clear objectives and be able to provide real-time feedback and rewards.
While the concept of the digital twin has been known in manufacturing for some time, it is still relatively new to consumer retail. But we see vast potential as the industry moves into the era of the Internet of Things.
New Retail is blurring the online and offline commerce in China. We review recent developments in New Retail in eight retail and consumer sectors: e-commerce; consumer electronics; fashion; fast-moving consumer goods and supermarkets; cosmetics and beauty; furniture and home improvement; department stores; and, local services.
3D design technology helps retailers better meet fast-changing consumer demand, while also improving product quality and cutting costs. The technology is already helping many companies in fashion and furniture create new product designs more quickly and with higher precision.
IVAs can improve supply chain operations by cutting labor costs and enabling faster and more accurate service delivery, ultimately leading to better customer experiences. Companies such as Alibaba and Aramex have been employing IVAs to improve supply chain efficiency.
Supply Chain Briefing: Robotics Brings Productivity to the Supply Chain and Speeds Last-Mile Delivery
Heavy industry has used robotics for decades – but now it is gaining traction in apparel and retail. Robots offer improvement in supply chain by enhancing speed to market, better logistics, better warehousing and speedier last-mile deliver
New Retail Briefing: JD.com Extends Group Buying to Hong Kong, Ikea Launches App to Integrate AR with Shopping
JD.com has launched a group buying service in Hong Kong, ahead of the 6.18 shopping festival.
Israel’s retail-tech sector is growing and quickly becoming one of the hottest and most innovative ecosystems for retail technologies, with startups offering solutions from supply chain logistics to the in-store experience.